About us


Protecting people is at the core of what we do. We add value to our clients’ businesses as we enhance the customer experience by embedding helpfulness into the customer journey – anytime, anywhere.

We are a global business. Allianz Partners’ worldwide presence means we we’re there 24/7, in times of trouble, or for simple advice, for people at home or on the move. It also means we have a harmonized portfolio offering globally consistent services, implemented with local expertise.

Who we are

As a leading international provider of assistance, travel insurance and personal services Allianz Partners employs more than 21'500 staff worldwide. The group offers its customers a best in class network of worldwide service providers on all five continents.

The operational teams of Allianz Partners provide specific assistance in more than 60 million cases per year worldwide. In doing so, they can draw on modern, advanced technologies.  These include telematics, telemedicine, cartography and GPS/GSM systems to name just a few. These and other tools enable interactive, flexible and safe high-quality services to be provided quickly and efficiently under difficult conditions.

Allianz Partners develops customised solutions for business partners, taking into account the corporate culture and the individual needs of each customer. Irrespective of the location, time and complexity of the problem a quick, pragmatic and solution-oriented intervention is guaranteed.

In Switzerland Allianz Partners operates under the brands Allianz Global Assistance, Medi24 and Allianz Care and employs more than 330 people in Wallisellen and Bern.

Executive board of Allianz Partners Switzerland


In collaboration with the Swiss Federation of Travel (SRV) and LINK Institute in Lucerne, Allianz Partners Schweiz conducted for the 24th. time a representative survey on the booking and travel behaviour of the Swiss population. This revealed that the Swiss still enjoy travelling. 85% of those surveyed make at least one private, three-day trip per year. Individually arranged trips continue to be the trend, as well as the use of sharing economy platforms.

Booking and travel behaviour of the Swiss population 2018 (german version only)


Annual report

Global presence

Allianz Global Assistance - hilfe-service-notfall-1900x540


AWP P&C S.A., Saint-Ouen (Paris)
Wallisellen branch (Switzerland)
Hertistrasse 2
8304 Wallisellen

Tel: +41 44 283 32 22
E-mail: info@allianz-assistance.ch

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