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Highly rated travel insurance


Label Moneyland
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Service Centre


+41 44 283 32 22

Monday to Friday from 8am to 6 pm

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In the event of an emergency

Allianz Global Assistance - in the event of an emergency
24hr emergency call centre:
Allianz Global Assistance

+41 44 202 00 00

We guarantee rapid, 24-hour expert help worldwide!

The most important rules about what to do in the event of an emergency:

  • Report the emergency immediately: contact our emergency call centre as soon as possible to provide details about the emergency. The emergency call centre is available round the clock.
  • Have important information ready at hand: have all necessary information ready so that we can provide rapid and effective help: insurance documents, name of the hospital and of the doctor handling the case, telephone number(s) of contact person(s), trip details, etc.
  • do not hand over your passport or travel documents: do not hand over your passport to a third party if you can avoid it! A copy is fully sufficient.
  • Notify the local travel rep: notify the tour company representative at your destination - where available – about the illness or accident.

If a damage event occurs which does not constitute an emergency, please refer to the General Terms and Conditions of Insurance regarding the steps to be taken and notify us of the event as soon as possible on your return and in writing. Click here for further information about claim notifications.