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+41 44 283 32 22

Monday to Friday from 8am to 6 pm

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Data Protection

Since the protection of your personal data is important to us, particularly in connection to the preservation of your right to privacy in the processing and use of this information, AWP P&C S.A. (Suisse) commits itself to comply with the following points: 

Permission to Use Data

By inputting your personal data, you grant us permission to store this data and to use it for processing purposes within the booking process and for possible later processing of insurance benefits. Only data that is absolutely necessary for processing is collected, stored and used.

Transmission of Your Data to Third Parties

We do not transmit your personal data to third parties. Notwithstanding the previous sentence, please note the information on Data Protection in Case of Claims set forth below.

Scope of Data Collection and Storage

We collect and store the following customer data:
- Personal data (customer name, e-mail address)
- Travel information (travel date, travel price, travel booking date)
- Account information (account holder, account number, bank number, credit card number, credit card company, credit card holder)
In case of payment information that we transmit via e-mail, only the last four numbers of the account number or the credit card number are displayed. The other digits will be replaced with XXXX for security reasons.

Security when Dealing with Personal Data

We maintain appropriate and effective procedures to guard against loss, misuse and unauthorized access, disclosure, change, and deletion. Data processing and transmission are carried out using the SSL (Secure Socket Layer) process.

Data Integrity

We only process your personal data for processes/purposes for which it was collected. In doing so, we make use of economically appropriate measures to ensure that this data is necessary, correct, complete, and up-to-date for the intended purpose.

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"). On behalf of the operator of this website, Google Analytics collects data which is used by Allianz Global Assistance for internal analysis in order to improve the website and to evaluate its use by visitors. Data logged in this manner consists of date/time of access, your IP address, access URL, origin URL, search terms used and data about your operating system, browser and screen settings. The IP address communicated by your browser within the context of Google Analytics will not be combined with other data from Google. You may prevent cookies being stored via the corresponding setting on your browser software; however, we advise you that if this is done you may not be able to use all the functions of the website. Please find the relevant data protection policies from Google Inc. via the following link: http://www.google.com/intl/en/policies/privacy/

Enforcement and Compliance with these Data Protection Statements

AWP P&C S.A., Saint-Ouen (Paris), Wallisellen Branch (Suisse), is committed to complying with the points listed above in connection with data protection as described.

Data Protection in Case of Claims and after conclusion of the contract

In case of claims, claim data will be stored and transmitted as necessary to the relevant associations of the insurance industry and the relevant reinsurers for the same purpose, insofar as this is necessary for proper performance of the contractual relationships. The addresses of the individual recipients of data will be provided upon request.
In order to be able to offer comprehensive insurance protection at affordable prices, services offered by AGA are partially provided by legally independent companies locally and overseas. These could be subsidiaries of the Allianz Group or co-operating partners. Detailed information is available in the Terms and Conditions.

If you have questions, suggestions, and/or criticisms in connection to data protection on our home page, please contact: info@allianz-assistance.ch.