Service Center

Help & Service

Here to help you: anytime, anywhere

As the world's leading provider of travel insurance and assistance benefits, people place their trust in our experience. With over 21'500 employees and an international network comprising 900'000 doctors, clinics and service providers, you will receive emergency worldwide assistance around the clock.

Our operational units carry out over 60 million interventions per year worldwide. In doing so, we can draw upon modern, advanced technologies, such as telemedicine, as well as an international network of doctors and other specialists. This enables us to provide help quickly and efficiently, even in difficult conditions.

Current information on the coronavirus (COVID-19)

On March 11th, the WHO officially declared COVID-19 a pandemic threat with over 170 countries affected globally.

Pandemics (such as COVID-19) as well as consequences of events associated with official decrees are explicitly excluded from our standard travel insurance coverages. Concerns about possible infections or an increased risk of infection at the travel destination are also non-insurable events. We cannot offer any respective travel insurance products or reimburse any associated cancellation cost. We ask you to contact your travel operator / airline for further questions. In the event of a medical emergency, please contact the medical emergency hotline listed in your GTC.

Currently there are extensive entry restrictions in many countries. In addition, the Federal Department of Foreign Affairs has issued a worldwide travel warning. If the entry restrictions and/or the travel warning still exist at the time of your departure, no insurance cover will be provided. We recommend that you do not take out travel insurance if you do not wish to take this risk.

Thank you for your understanding. Please find further informations here.

We guarantee rapid, 24-hour expert help worldwide!

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We are pleased to provide you answers to some of the most commonly asked questions about our products.

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We are sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.

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Do you have any questions? Contact us, we will be happy to assist you.

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Your well-being is our main concern. So you can fully enjoy your holidays, we would like to give you some valuable tips on how to prepare your trip and for during the trip. We are pleased to advise you – so you arrive at your destination healthy and happy.

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The general terms and conditions of contract form the basis for every insurance contract. Here you will find all the terms and conditions for the individual insurance products.

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Allianz Global Assistance – Travel insurance

Allianz Global Assistance offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Global Assistance's many years of experience.

There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.

  • Swiss 24-hour emergency call centre
    friendly and professional
  • Telemedical consultations and medical assistance
    around the clock worldwide in the event of illness or accident
  • Accident and breakdown assistance
    in Switzerland and throughout Europe
  • High sums insured
    including assumption of health care costs abroad up to CHF 1 million
  • Travel luggage coverage
    including cover for cameras, laptops and sports equipment
  • Cancellation charges insurance
    unbureaucratic and customer-oriented


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