Help & Service

Here to help you: Anytime, anywhere

As the world's leading provider of travel insurance and assistance benefits, more than 250 million people place their trust in us every year. With over 16'000 employees and an international network comprising 400'000 doctors, clinics and service providers, you will receive emergency worldwide assistance around the clock.

Our operational units carry out over 23 million interventions per year worldwide. In doing so, we can draw upon modern, advanced technologies, such as telemedicine, as well as an international network of doctors and other specialists. This enables us to provide help quickly and efficiently, even in difficult conditions.

We guarantee rapid, 24-hour expert help worldwide!

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We are pleased to provide you answers to some of the most commonly asked questions about our products.

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We are sorry if an unfortunate event occurred during your travels. However, we are happy to provide a silver lining. If an event covered by your policy interfered with your trip, simply file a claim and provide the necessary supporting documents. We will process your claim quickly and will be available to answer any questions you have.

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Do you have any questions? Contact us, we will be happy to assist you.

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Your well-being is our main concern. So you can fully enjoy your holidays, we would like to give you some valuable tips on how to prepare your trip and for during the trip. We are pleased to advise you – so you arrive at your destination healthy and happy.

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The General Terms and Conditions of Contract form the basis for every insurance contract. Here you will find all the Terms and Conditions for the individual insurance products.

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How can we help?

Allianz Global Assistance – Travel insurance, Travel cancellation insurance, Assistance

Allianz Global Assistance offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Global Assistance's many years of experience. There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.

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