Service Center


We guarantee rapid, 24-hour expert help worldwide!

24hr emergency call centre Allianz Global Assistance

+41 44 202 00 00

How best to act in the event of a travel emergency

Report the emergency immediately

Contact our emergency call centre as soon as possible to provide details about the emergency. The emergency call centre is available round the clock.

Have important information ready at hand

Have all necessary information ready so that we can provide rapid and effective help: insurance documents, name of the hospital and of the doctor handling the case, telephone number(s) of contact person(s), trip details, etc.

Do not hand over your passport or travel documents

Do not hand over your passport to a third party if you can avoid it! A copy is fully sufficient.

Notify the local travel rep

Notify the tour company representative at your destination - where available – about the illness or accident.


If a damage event occurs which does not constitute an emergency, please refer to the general terms and conditions of insurance regarding the steps to be taken and notify us of the event as soon as possible on your return and in writing. Click here for further information about claim notifications .

Allianz Global Assistance – Travel insurance

Allianz Global Assistance offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Global Assistance's many years of experience.

There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.

  • Swiss 24-hour emergency call centre
    friendly and professional
  • Telemedical consultations and medical assistance
    around the clock worldwide in the event of illness or accident
  • Accident and breakdown assistance
    in Switzerland and throughout Europe
  • High sums insured
    including assumption of health care costs abroad up to CHF 1 million
  • Travel luggage coverage
    including cover for cameras, laptops and sports equipment
  • Cancellation charges insurance
    unbureaucratic and customer-oriented


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