Service Center

File a travel insurance claim

Your claim can be easily reported online.

On this page you will also find all necessary claim forms in pdf format for downloading, as well as, contact details and frequently asked questions. We will process your claim quickly and will be available to answer any questions you may have. Please fill out the corresponding form and send it to us adding all the relevant documentation.

We will be happy to deal with your matter as quickly as possible.

Please send your documents to the following address:

AWP P&C S.A., Saint-Ouen (Paris)
Zweigniederlassung Wallisellen (Schweiz)
Hertistrasse 2
CH-8304 Wallisellen

Take a look at some frequently asked questions and answers about claims here:

Frequently asked questions

Allianz Global Assistance – Travel insurance

Allianz Global Assistance offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Global Assistance's many years of experience.

There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.

  • Swiss 24-hour emergency call centre
    friendly and professional
  • Telemedical consultations and medical assistance
    around the clock worldwide in the event of illness or accident
  • Accident and breakdown assistance
    in Switzerland and throughout Europe
  • High sums insured
    including assumption of health care costs abroad up to CHF 1 million
  • Travel luggage coverage
    including cover for cameras, laptops and sports equipment
  • Cancellation charges insurance
    unbureaucratic and customer-oriented


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