Service Center

Travel preparation

Your well-being is our main concern. So you can fully enjoy your holidays, we would like to give you some valuable tips on how to prepare your trip and for during the trip. We are pleased to advise you – so you arrive at your destination healthy and happy.


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Our advice

Safe travel abroad – with the Itineris app

We recommend you read up on your travel destination before you go. With this in mind, the Federal Department of Foreign Affairs (FDFA) provides information and travel alerts that are available at any time via the Itineris app. You can also access this information during your trip on your smartphone. Find out more at:

Do you have any questions about your travel insurance?

There is useful information about your travel insurance cover in the help & service section of our website. Find out about the terms and conditions, read our travel tips or quickly get answers to frequently asked questions.

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Travel preparation

For an optimal travel preparation we have prepared a checklist for you, which you can download as a PDF file below and print out if required.

Travel documents – Check in advance the need for a visa and the validity of your passport and ID. It is also advisable to bring with you a copy of all travel documents.

Insurance cover and safety precautions – By taking out travel insurance you protect yourself against unforeseen events. Our travel checklist contains further important information on insurance cover and safety precautions.

Health matters – Your health is particularly important when travelling. Therefore, check in advance whether additional vaccinations are necessary for your travel region. Also pack a first aid kit with your personal medicines in the original packaging.

Communications and payment methods – When abroad, you may quickly incur charges for using mobile data, so check your mobile phone contract for roaming charges.

Travel luggage – Find out about the luggage limits of your airline and the country-specific customs regulations to avoid additional expenses.

Checklist for your travel preparation

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Further information

For further useful information, here are some helpful advices:

  1. If you travel by plane, get to the airport for a short-haul flight at least 90 minutes prior to departure, and two to three hours in advance for a long-haul flight. With an online check-in, you can avoid long waiting periods.
  2. Familiarize yourself with the laws, regulations and cultural customs of your holiday country.
  3. If you don’t speak the language, learn the most important words and phrases in the language of the country and always keep a dictionary at your fingertips – in case you need help.
  4. Beware of pickpockets. They often work in teams and are very skillful. One tries to distract you while another steals your valuables.
  5. Beware of pickpockets. These are often organized in teams and are very agile.

Whenever you as our customer need urgent assistance, please call our   24-hour emergency call center.

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Travel tips

Travel tips



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Allianz Global Assistance – Travel insurance

Allianz Global Assistance offers individual travelers insurance for couples or families, and assistance solutions that are tailor-made to your personal requirements. Annual travel insurances are comprehensive plans and offer immediate help in case of emergency, thanks to Allianz Global Assistance's many years of experience.

There can be problems as early as in the run-up to a trip – here you can get help if you have taken out travel cancellation insurance. This gives you protection against heavy financial loss.

  • Swiss 24-hour emergency call centre
    friendly and professional
  • Telemedical consultations and medical assistance
    around the clock worldwide in the event of illness or accident
  • Accident and breakdown assistance
    in Switzerland and throughout Europe
  • High sums insured
    including assumption of health care costs abroad up to CHF 1 million
  • Travel luggage coverage
    including cover for cameras, laptops and sports equipment
  • Cancellation charges insurance
    unbureaucratic and customer-oriented


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